The terms 'Shop@Tattooed Lady', 'our', 'us' or 'we' refers to the owner of the website.
The terms 'you' or 'your' refer to the user or viewer of our website.
Terms & Conditions:
•The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
•Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Anyone attmepting to or succeeding in make fraudulent purchases may be pursued for reparations or criminal proceedings. We reserve the right to remove access to our website to anyone who breaches these terms and conditions or is abusive or threatening in any verbal or written form to our members of staff.
•Shop@Tattooed Lady endeavours to keep accurate stock levels, however in the event of an item being out of stock it will be deleted from your order and we will contact you to discuss a suitable alternative. If you prefer we will refund the full amount of the unavailable item.
•Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
•We reserve the right to refuse or cancel any order.
Returns, Refunds and Loss Policy:
Shop @ Tattooed Lady respects your rights as a consumer and will adhere to your statutory rights, as outlined in the Consumer Protection (Distance Selling) Regulations 2000, Electronic Commerce Regulation and Sale of Goods 1979 Act and The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations2013
All purchases are subject to a 14 day cooling off period during which you have the right to return any item for a full refund or an exchange. For hygiene reasons all earrings and body jewellery is dispatched in a clear sealed bag. Please carefully check that you are happy with the appearance, size and quality of any item of body jewellery before removing the seal.
Please do not return items without prior communication to us and always include your Order Number.
It is our policy that you are responsible for the postage costs of returning the item but that no additional charges will be made for the item to be exchanged/re-delivered to you or for processing your refund.
You should ensure that you have obtained a proof of postage for any returns as you are responsible for the item(s) until it is received back by us. Any items which are returned without sufficient postage and cause us to incur a charge will have that charge reclaimed from you or deducted from the refunded amount.
If you are unable to return the item(s) within 14 days of you receiving it you must contact us within that period to notify us that you wish to have a refund or an exchange. If we receive no contact from you within 14 days then the purchase is considered final and no return or exchange is possible unless stated otherwise by your statutory rights.
In the unlikely event you should receive faulty goods please contact us as soon as possible and return them within 14 days of notifynig us of the fault for a full refund or exchange.
A refund will be issued within 5 working days of us receiving the item(s) back safely. In all cases, refunds can only be made to the source of the original payment method.
If you purchased extra services, such as Gift Wrapping or Special Delivery, we can not refund the additional cost of this.
Proof of postage is obtained for all dispatched orders. In the unlikely event that your order has not arrived within a reasonable amount of time please contact us so that we can confirm your delivery address and begin tracking the order.
Aftercare Instructions & Products:
Please note that any instructions given with the aftercare products are based on 20 years of experience of Tattooing and Body Piercing but may not be suitable for all people. Therefore we do not accept responsibility for any adverse reactions as a result of using these products.
Tea Tree Oil is an Essential Oil and some people may be allergic to it so you should carry out a sensitivity test on a small patch of skin inside the elbow with the oil diluted as directed, especially if you are prone to allergic reactions. Wait for 48 hours and only use if no reaction occurs. If you have any adverse effects from using any product stop using it immediately and if symptons persist consult your GP.
Do not consume Tea Tree Oil and do not apply undiluted direct to skin.
If accidental contact with eyes occurs wash thoroughly with cold water and seek immediate medical advice.
All products are for external use only.
Keep all aftercare products away from children and animals.